Responsible Gaming

Our approach to responsible gaming

Responsible gaming means making choices that keep gambling enjoyable, controlled and within your personal circumstances. It includes understanding the risks, setting limits before you play, taking breaks and being prepared to stop. No gambling activity is risk-free, and outcomes are determined by chance or the rules of the relevant game. Previous results do not guarantee future results.

Crown Play Casino provides information and account controls to help players manage their gambling. These tools are intended to support personal decisions, but they cannot remove the risks of gambling or replace professional advice. You remain responsible for deciding whether gambling is suitable for you and for using the controls that are available on your account.

Gambling should only be treated as paid entertainment. It should not be considered an income source, an investment, a solution to debt or a way to recover money that has already been lost. Only use money that you can afford to lose after essential living costs and other financial commitments have been met.

Basic principles for safer play

• Set a spending limit before you begin and do not increase it because of losses.
• Set a time limit and take regular breaks during a gambling session.
• Keep gambling separate from household expenses, savings and borrowed money.
• Do not chase losses or try to win back money by placing larger or more frequent bets.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by other substances.
• Never gamble if you are under 18 or allow another person to use your account.
• Keep your account details private and do not ask another person to gamble on your behalf.
• Remember that you can stop playing at any time, whether you are winning or losing.

Use the controls available to you

Personal limits can help you keep control of how much you deposit, wager or spend, and how long you remain active. The exact controls and settings may depend on the account features available to you and applicable requirements. Review the options shown in your account and choose settings that reflect your genuine budget, not an amount you hope to win.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. If you use this type of limit, choose an amount that you can comfortably afford after paying for rent or mortgage costs, utilities, food, transport, debt repayments and other important expenses. A limit is most useful when it is set before gambling begins and is not treated as a target to spend.

Time and activity checks

Set a reminder to review how long you have been playing and how much you have spent. Regular breaks can make it easier to notice changes in your mood, decision-making or spending. If you find that you are playing for longer than planned, increasing your stakes or thinking about gambling throughout the day, stop and take a longer break.

Reality checks and account reviews

Where available, account activity information can help you review deposits, withdrawals, bets, wins, losses and time spent playing. Check this information regularly rather than relying on memory. Looking at your overall activity can help you identify patterns that may not be obvious during an individual session.

Taking a break or closing your account

If gambling is becoming difficult to control, consider taking a temporary break or requesting account closure. A break should be treated as time away from gambling, not as an opportunity to use another account or gambling service. If you ask for an account restriction or closure because of gambling concerns, do not attempt to bypass that decision. Further information about the process can be obtained through the support options provided on this website.

Recognising when gambling may be a problem

Gambling problems can develop gradually. You do not need to wait until there is a serious financial or personal crisis before seeking help. The following signs may suggest that gambling is affecting your wellbeing, relationships or finances:

• Spending more time or money gambling than you originally intended.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, anxious, irritable or unhappy when you cannot gamble.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, selling possessions or using credit to continue gambling.
• Missing work, study, family commitments or social activities because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you about gambling or its financial effects.
• Finding it difficult to stop, even after deciding that you should.
• Thinking about gambling frequently or planning your day around it.

If any of these signs apply to you, stop gambling and consider speaking with someone you trust or an appropriate professional support service. A doctor, counsellor, financial counsellor or specialist gambling support service can help you understand your options. Support is available for people affected by their own gambling as well as for family members, partners and friends.

Practical steps you can take today

1. Stop playing and withdraw from the gambling session.
2. Review your recent gambling activity and identify how much time and money has been involved.
3. Set a suitable limit, request a break or close your account if you are finding it difficult to stop.
4. Tell a trusted person what is happening so you do not have to manage the situation alone.
5. Contact a qualified support or financial counselling service in your state or territory.
6. Remove easy access to gambling funds and avoid gambling websites or applications during your break.

If gambling has caused urgent financial, emotional or personal distress, seek immediate help from an appropriate emergency or crisis service in your area. If you believe you or someone else may be in immediate danger, contact the relevant emergency service without delay.

Account safety, eligibility and support

You must be at least 18 years old to use gambling services in Australia. Crown Play Casino may request information to confirm identity, age, account ownership or other eligibility requirements. Do not provide access to your account to anyone else, including friends or family members. Keeping your login information secure helps protect you from unauthorised activity and helps ensure that account controls apply to the correct person.

If another person in your household is affected by gambling, consider using practical barriers such as separate finances, device restrictions and agreed household rules. These steps may provide additional support, but they should not replace professional assistance where gambling is causing harm.

When to contact Crown Play Casino

Use the support or account options provided on this website if you need help understanding a responsible gaming setting, wish to ask about a break or account closure, or believe your account may have been used by someone else. Provide accurate information so the request can be reviewed appropriately. Do not create a new account to avoid an existing restriction or closure.

If you contact us about gambling concerns, you may be asked to confirm account details for security purposes. We will handle requests in line with applicable requirements and the information available for your account. Responsible gaming support is not a guarantee that losses can be recovered, and account controls cannot change the outcome of games already played.

Support for family and friends

Gambling harm can affect people beyond the player. Family members and friends may experience stress, financial pressure or relationship difficulties. You can seek independent advice even if the person gambling does not want help. Avoid covering up losses, providing money for continued gambling or taking responsibility for another person's gambling account. A qualified support or financial counselling service can help you plan safer boundaries and next steps.

Responsible gaming is an ongoing process. Review your habits regularly, keep your limits realistic and take action early if gambling stops feeling enjoyable or controlled. If you are unsure whether gambling is right for you, the safest choice is not to gamble.