Crown Play Casino Cookies Policy

About cookies and similar technologies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember selected settings and support particular functions. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be linked with other information associated with your account or device.

Crown Play Casino may also use related technologies, including pixels, tags, software development kits, browser storage and similar tools. In this policy, we use the term cookies to refer to cookies and these related technologies unless we say otherwise. These technologies can help us understand how visitors use the website, maintain security, remember preferences and present content in a more relevant way.

Cookies may be set by Crown Play Casino or by third-party service providers that support website functions, security, analytics, communications or advertising activities. A third party may process information in accordance with its own privacy policy and terms. We take reasonable steps to use suitable providers, but you should review the relevant third-party information if you want to understand how a provider handles data.

Some cookies are session cookies. These normally expire when you close your browser. Other cookies are persistent cookies, which remain on your device for a period of time or until you delete them. The length of time a cookie remains may depend on its purpose, your browser settings and the settings applied by the relevant service provider.

Why cookies may be used

The cookies used on the website may serve different purposes. Some are necessary for the website to function, while others help us improve the website or understand how it is being used. The categories below are provided to explain the main ways cookies may be used. The cookies available to you may change as the website, its features and its service providers change.

Strictly necessary cookies

Strictly necessary cookies support core website functions. They may help with page navigation, account access, session management, fraud prevention, security controls and the operation of features you have requested. Without these cookies, parts of the website may not work correctly or may be unavailable. These cookies are generally required for the website to provide a service you have asked to use.

Preference and functionality cookies

Preference cookies may remember choices you make, such as language, region, display settings or other options that make the website easier to use. Functionality cookies may support features that you choose to use. If you disable these cookies, some preferences may not be remembered and you may need to enter them again during a later visit.

Analytics and performance cookies

Analytics cookies may help us understand how visitors interact with the website. They can provide information such as which pages are visited, how visitors move through the website, whether pages load properly and whether certain features are useful. We may use this information in an aggregated or otherwise assessed form to improve content, performance, usability and website design.

Security and risk management technologies

Cookies and similar technologies may be used to help protect the website, accounts and services from malicious activity, automated misuse, suspicious behaviour and unauthorised access. These tools may help us identify unusual activity, maintain the integrity of sessions and support responsible operation of the website. Disabling some security-related technologies may affect access to particular functions.

Advertising and communications cookies

Where applicable, advertising or communications technologies may help measure the effectiveness of campaigns, limit repeated advertising, understand interactions with promotional content or show information that may be more relevant to a visitor. These technologies may be provided by third parties. You can usually control some advertising preferences through your browser, device settings or the relevant third-party tools.

Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept optional cookies, reject them or choose between available categories. Your choices may be saved using a cookie or similar technology so that the website can remember your preference. You can change your selection later by using the available cookie preference controls on the website, where provided.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Some devices provide similar controls through privacy or security settings. The steps vary between browsers and devices, so you may need to consult the relevant help information.

• Allow all cookies so that available website functions and preferences can operate as intended.
• Block or remove optional cookies while allowing strictly necessary cookies.
• Delete cookies already stored on your device.
• Use private or incognito browsing, although this may not prevent all forms of data collection.
• Adjust device permissions relating to advertising, tracking or similar technologies.

If you block or delete cookies, some website functions may not operate properly. You may be signed out, lose saved preferences, see less relevant content or be required to repeat certain choices. Blocking cookies does not necessarily remove information that was collected before the change. It may also be necessary to manage settings separately on each browser or device that you use.

Cookie controls do not replace other privacy or account security steps. You should continue to use strong account credentials, protect access to your devices and follow any security instructions displayed on the website. If you use shared or public equipment, remember to sign out and clear browsing data where appropriate.

Privacy, third parties and policy updates

Information collected through cookies may include an internet protocol address, device or browser information, approximate location, pages viewed, links selected, visit dates and times, preferences, referral information and technical events. The information collected will depend on the technology used, your settings and how you interact with the website. We may use this information for the purposes described in this policy and in our Privacy Policy.

Some service providers may process cookie-related information on our behalf. Other third parties, such as analytics, security, media or advertising providers, may collect information directly through their own technologies. Third-party services may operate in Australia or other countries. Their handling of information may be governed by their own policies, and their cookies may remain subject to settings that are separate from Crown Play Casino controls.

We retain cookie-related information for no longer than reasonably necessary for the purpose for which it was collected, subject to operational, legal, security and record-keeping requirements. Retention periods may differ between cookie types and service providers. We may use aggregated or de-identified information for longer where it can no longer reasonably be used to identify an individual.

The website is intended for adults who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from children through cookies. If you believe a child has provided information through the website, use the contact option made available on the website so the matter can be reviewed.

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or privacy practices change. The updated version will be published on this page with a revised date or other notice where appropriate. You should review this page from time to time so that you understand the current use of cookies and the choices available to you.

If you have a question about this Cookies Policy, your cookie choices or the way information is handled, please use the contact option shown on the Crown Play Casino website. We will consider requests and concerns in line with our Privacy Policy and applicable Australian privacy requirements.