Betting Rules

1. General betting conditions

Crown Play Casino may offer different betting products, markets or gaming services from time to time. The products available to you may depend on your location, account status, age, applicable Australian laws and the rules that apply to the relevant service. Not every product, market or feature is available to every player.

You must have an active account, provide accurate information and meet all applicable eligibility requirements before placing a wager. Players must be at least the legal gambling age that applies to the service and must use the service only where online wagering is permitted. We may request information to verify your identity, age, location or account details.

You are responsible for keeping your login details secure and for checking all information before confirming a wager. Do not allow another person to use your account. Bets placed through your account may be treated as having been placed by you unless there is evidence of unauthorised access or another applicable legal requirement.

These rules are intended to provide a general overview. Specific markets may have additional rules displayed on the betting screen, in the relevant event information or in the applicable product terms. If a market-specific rule conflicts with a general rule, the market-specific rule will generally apply to that market.

• Only one personal account should be used unless expressly permitted by the applicable terms.
• Account information must be kept current, complete and truthful.
• A wager must be placed using funds available in your account or through an approved payment method.
• You should review the selection, odds, stake, potential return and any conditions before confirming a bet.
• A bet may be declined, restricted or subject to an applicable minimum or maximum amount.
• Promotional bets, where offered, may be subject to separate promotional terms.

2. Placing, accepting and changing bets

Placing a wager

A bet is normally submitted by selecting a market and confirming the stake through the relevant betting interface. The information shown before confirmation may include the selection, price or odds, stake, possible return, event details and any special conditions. You should check this information carefully because selections cannot always be changed after confirmation.

A bet is not necessarily accepted merely because it has been entered or appears temporarily in a bet slip. Acceptance occurs when the wager has been processed and recorded by the applicable system. A confirmation message, bet reference or account history entry may be used as evidence of acceptance. You should retain the confirmation details for your records.

Odds, prices and availability

Displayed odds or prices may change before a bet is accepted. Where a price change is possible, the betting interface may show an alert or require you to confirm the updated price. If a market closes, an event starts, or the available information changes before acceptance, the wager may be rejected or processed under the rules displayed at the time.

We may correct obvious errors in odds, prices, selections, event information or other displayed content. An obvious error may include an incorrect price that is clearly inconsistent with the relevant market or a technical display error. Where an obvious error affects an accepted bet, the bet may be cancelled, adjusted or settled using the correct information, subject to applicable law and the relevant terms.

Cancellations and account restrictions

You may not cancel or amend a wager after it has been accepted unless the applicable product rules expressly allow it. We may suspend a market, refuse a wager, limit access or close betting where required for security, integrity, technical, legal or operational reasons. Any action taken will be handled in accordance with the applicable terms and legal obligations.

• A bet must be submitted before the relevant market closes.
• A pending or declined wager should not be assumed to have been accepted.
• If a wager appears more than once because of a technical issue, check your account history before attempting to place it again.
• You should not attempt to exploit a system fault, pricing error or processing delay.
• We may investigate unusual betting activity or suspected misuse of the service.

3. Events, results and settlement

Bets are settled using the official result or other result source specified for the relevant market. The applicable source may vary between products. Results may be updated after an initial announcement if the recognised result is corrected, confirmed or changed under the rules of the relevant sporting body, event organiser or product.

Unless a market states otherwise, settlement is based on the result at the end of the event or at the point defined by the market rules. Later appeals, disqualifications, penalties, changes to rankings or other decisions may not affect settlement unless the specific rules for that market say that they will. The event information and market terms should therefore be checked before placing a wager.

Postponed, abandoned or interrupted events

If an event is postponed, abandoned, interrupted or moved, the outcome may depend on the market type and the relevant event rules. Some markets may remain valid if a defined portion of the event has been completed, while others may be cancelled or treated as void. A change of venue, date, format, surface or participant may also affect whether a wager remains valid.

Where a selection does not participate, the applicable market rules will determine whether the bet is cancelled, adjusted or settled in another way. A participant who starts an event may be treated differently from one who does not start. These outcomes can vary between fixed-odds, multiple, live and other betting products.

Voids, dead heats and multiple bets

A void bet is a wager that is cancelled under the applicable rules. Depending on the product, a void selection in a multiple bet may be removed from the multiple, while the remaining selections continue. In other circumstances, the whole bet may be affected. The relevant market rules will explain how a void is handled.

Where two or more selections share a result in a market that permits a dead heat or tied outcome, settlement may be adjusted according to the applicable dead-heat or tie rules. The return may be lower than the return for a single outright winner. If a market has a special rule for ties, that rule will apply.

Settlement and corrections

A wager may be settled automatically after the relevant result is available. Settlement information shown in your account is subject to correction if a result, price, market status or other settlement detail was entered incorrectly. If a payment or credit is made in error, the account may be adjusted in accordance with the applicable terms and law.

• Check the market rules before betting on an event that may be postponed or interrupted.
• Official results may take time to be confirmed or entered into the system.
• A later result change will be handled according to the relevant market rules.
• Returns are calculated using the accepted stake, settlement result and applicable odds or price.
• Any applicable deductions, adjustments or special conditions will be shown in the relevant product information.

4. Fair play, safety and support

Crown Play Casino expects players to use the service fairly and lawfully. You must not interfere with the operation of the website, use automated tools without permission, create accounts for deceptive purposes, provide false information or take advantage of a known technical fault. Suspected fraud, collusion, account misuse or other prohibited activity may be reviewed and may result in restrictions under the applicable terms.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid wagering with money needed for everyday expenses. Do not chase losses, increase stakes to manage frustration or gamble when affected by alcohol, drugs or strong emotions.

Responsible gambling options

If gambling is becoming difficult to control, use the responsible gambling tools and account controls available through the service. Depending on the product and your location, these may include deposit controls, activity limits, time reminders, temporary breaks or self-exclusion. Read the relevant information carefully so you understand when a control starts, how long it applies and whether it can be changed.

Self-exclusion and other restrictions should be used seriously. Do not open another account or ask another person to place bets on your behalf while a restriction applies. If you are concerned about your gambling, consider seeking independent support from an appropriately qualified service in Australia.

Questions or disputes

If you believe a wager has been accepted, displayed or settled incorrectly, review the bet details and relevant market rules first. Keep the bet reference, event information and any useful screenshots. Questions and complaints should be submitted through the support channel made available on the website. We may need additional information to verify the account and investigate the issue.

These Betting Rules may be updated when products, systems, legal requirements or operational procedures change. The current version published on the website applies to future wagers unless a different approach is required by law. You should review the rules regularly and before using a new betting product.